Skip Track Support

Skip Track is a business app. Your employer (a skip bin hire company using the SkipTrack platform) needs to create a driver account for you. Contact your manager or office administrator to get your login credentials.

Tap "Forgot password" on the sign-in screen. A reset link will be sent to the email address associated with your account. If you don't receive it, check your spam folder or ask your office administrator to reset it for you.

If you've set a PIN lock and forgotten it, you can sign out and sign back in with your email and password. This will clear the PIN and let you set a new one.

Location is used for three things:

• Live tracking: So dispatch can see where drivers are and assign nearby jobs efficiently.
• Proof of service: GPS coordinates are attached to delivery and collection photos to verify the driver was at the correct address.
• Yard geofence: To detect when you arrive at or leave the yard.

Location is only transmitted while you are clocked in. You can revoke permission in your device settings at any time.

The app is built to work offline. Status updates, photos, time clock punches, and cash declarations are all queued locally and sync automatically when connectivity returns. A banner at the top of the screen shows you how many items are waiting to sync.

Photos are stored securely on your device until uploaded. If uploads are stuck:

• Check your internet connection
• Make sure you have storage space available on your device
• Look for the "Unsaved Work" banner — tap it to retry failed uploads
• If the issue persists, contact your office administrator

Updates are distributed through the App Store (iOS) or Google Play Store (Android). Enable automatic updates in your device settings to stay on the latest version.

Try these steps:

• Force-close the app and reopen it
• Make sure you're on the latest version
• Restart your phone
• If the problem continues, contact support with a description of what you were doing when the crash occurred